Delivery Policy

Once a customer completes the check-out process, we will inform the customer regarding the estimated date and time of the delivery via email/SMS for the items ordered. If in case the customer feels that the delivery date & time selected is not convenient, the customer can contact our Customer Service team and ask to reschedule to a time that suits them based on availability.

If the delivery fails due to the given reason, the following procedures shall be applied:

1. No one available to receive the goods at the address provided

The delivery team will try contacting the customer on their provided number. In case the customer does not answer the call. The delivery team will A) Leave the order with the customers security and note down their name. B) Inform the Customer Care Staff (CCS) about the same and commence the schedule as per the daily chart. Our Customer care team will connect with the customer regarding the same. Once the contact is established, CSS will update the DC supervisor and that respective delivery staff on the revised timings.

We shall ensure that the delivery of the product is executed as per customer’s given timing. In case the date of delivery is changed by the customer last minute, the product shall be brought back to the dispatch center. Redelivery shall be attempted by the team as per customer’s proposed schedule. We shall also check that the products brought back are consumable or not for redelivery, if not, then the products shall be replaced with the ones which are fit for consumption. If the customer is unavailable for a long period of time, Berrika shall add the customer's payment into their wallet available for use for their next order.

2. Wrong address provided by the Customer

Once the Delivery staff comes to know that the address entered by the customer is wrong, he shall inform the CCS to coordinate with the Customer regarding the same. CCS will contact the customer and ensure that the correct address is entered into the customer’s profile. If the address is within the same cluster, the delivery staff and dispatch center shall be informed about it and same day delivery shall be attempted by the respective cluster.

In case the address falls into the adjoining cluster, CCS staff will coordinate with both cluster teams to ensure that the handover is done for the following day. In case the address provided is not within the adjoining cluster, the delivery team will ensure that once all their cluster deliveries are completed, they shall attempt to deliver to that particular address if possible or refund the funds in to the customers online wallet.

3. Goods damaged while in transit/out for delivery

In case, all the goods are damaged during the transit, the delivery staff shall inform the CCS regarding the same and CCS will inform the customer. The CCS team shall ask the customer for a revised date and time of delivery and inform the dispatch center regarding the same. In case a few goods from the entire order are damaged the same shall be intimated to the dispatch team and CCS. CCS will coordinate and give advance information to the customer regarding the shortage of goods and its estimated date and time of delivery. CCS will ensure a track is kept on such cases until the delivery of all goods is completed.

4. Delivery delay due to unavoidable circumstances (Band, Traffic, Weather conditions, etc)

Delivery staff shall inform the CCS regarding the delay along with the reason and provide revised delivery timings or dates in case of bandh/lockdown, etc. The CCS staff will update the customers regarding the same.

Refund Policy

In case the customer is not satisfied with the quality or freshness of the product, the customer is entitled to get a refund for the amount paid. Customers shall raise a ticket for the same via the the customer service team and will also have the provision to upload the image of the product.

The product shall be collected by the delivery staff based on the date and time updated by the customer. Once the product is collected, our staff will update the customer with this info,which will notify our finance department and CCS to add the amount back into the customers online wallet. Refunds can either be credited into the Customers Wallet or Bank Account depending on the request made by the customer.

All the claims of shortage or damages must be reported to us on the same day of delivery through the ‘contact us’ page on the website or via phone call.

Privacy Policy

While using BERRIKA’S website, we will be able to access certain information about you such as Internet protocol (IP) addresses, your navigation through the Site, the systems and programs used, the time spent on the website, along with other similar information which may be stored on our servers. BERRIKA may use the stored information with the objective of providing you with a safe, secured, seamless and customized experience.

Such stored information may not specifically identify you, however BERRIKA may use the same for website traffic analysis or for other purposes which shall be non-commercial, as BERRIKA may deem necessary.

If you provide unique identifying information, such as name, address and other information to us, such information may be used for statistical and/or other purposes which shall again be non-commercial.

As a part of the registration process, you shall agree to provide us with complete, and accurate registration information (the "Registration Data") as required to do for availing BERRIKA’s Service. If you provide any information that is false, inaccurate, out of date or incomplete, BERRIKA on reasonable grounds has complete right/authority to suspect that the account created is fake. BERRIKA shall have the rights to indefinitely suspend or delete your registration / ID and block your access to the BERRIKA Website. You will be solely responsible for the security and confidentiality of your password which you will not reveal to any third party or any representative or agent of BERRIKA. BERRIKA expressly denies all liabilities that may arise as a consequence of any unauthorized use of your password. You shall notify support@berrika.com in case of any known or suspected unauthorized use(s) of your account, or any known or suspected breach of security, including loss, theft, or unauthorized disclosure of your password.

The information and data that you shall provide during the online transaction will only be used for the purpose of recording & documenting your payments and the customer’s credit/debit card details will be processed and stored by the Payment Gateway Service provider or by the Bank only. BERRIKA shall not store any information with respect to your credit/debit card or any of your Bank account details.

Terms of use

The following terms and conditions shall apply to all online payments made to BERRIKA. All customers using the online payment facility are requested to please read them carefully before making an online payment. By using the online payments facility on this portal, you have accepted the terms and conditions to proceed ahead. If you do not agree with the terms and conditions of this policy, please do not process further to use this website or app.

BERRIKA is only providing a link to the Payment Gateway Service provider or the Bank which will enable customers to pay online for the purchases. For your convenience, this page may contain certain hyperlinks to the Anusaya Windfall page as well as to the websites outside the company. In addition, you may be linked to our website from another/third party website. BERRIKA will not be responsible for the privacy policies and practices of other websites, even if you access them using links in our website/app. BERRIKA can make no promises or guarantees regarding data collection on the hyper-linked pages and on websites-portals that are not owned by BERRIKA or Anusaya Windfall. It is recommended that you check the policy of each website when you visit them, or link from, and contact the owners or operators of such websites if you have any concerns or questions.

If the Payment Gateway Service Provider or Bank imposes any kind of taxes or charges, the same shall be borne by the customer, BERRIKA or Anusaya Windfall shall be indemnified from any such claims.

The customer agrees to indemnify and not hold BERRIKA or Anusaya Windfall against all claims, losses, damages and actions that the customers may initiate in relation to the online payment gateway. Neither Anusaya Windfall nor BERRIKA nor any of its employees or offices shall be liable for any such loss or damage that may be suffered by the customer as a result of such usage.

All payments will be processed on the basis of the information that you would be providing. BERRIKA or Anusaya Windfall does not accept any liability if you make a mistake while completing the formalities or for any reason whatsoever.

Once the payment has been confirmed online, you will be given a transaction number. Please note the transaction number and quote the same for any queries regarding the payment.

Security

BERRIKA has implemented various technologies and policies, with the objective of protecting your personal information or data from anyone unauthorized to access and use the same, and is periodically reviewed.

BERRIKA will endeavor to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet but BERRIKA does not guarantee that your confidential information will be absolutely secured. By using this site, you agree that BERRIKA will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties.

The site and Its Contents

This Site is only for your personal use and you shall not distribute, exchange, modify, sell or transmit anything you replicate from this site, including but not limited to any text, images, audio and video, for any business, commercial or public use.

As long as you comply with the Terms and Conditions of Use, BERRIKA grants you a non–exclusive, non–transferable, limited right to enter, view and use this site. You are liable to agree and not interrupt or attempt to interrupt the operation of this site in any way.

Ownership

You agree to follow all the instructions, limiting the way you may use the Content given on the website.

There may be proprietary logos, service marks and trademarks found on this Site whether owned/used by BERRIKA or otherwise. By displaying them on this Site, BERRIKA is not permitting you any license to utilize those proprietary logos, service marks, or trademarks. Any unauthorized use of the Content may violate copyright laws, trademark laws, the laws of privacy and publicity, and civil and criminal statutes.

Other Rights

You agree that while using the Site or any facility available from BERRIKA, you shall not do any of the followings:

1. Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others

2. Publish, post, distribute or disseminate any defamatory, infringing, obscene, indecent or unlawful material or information

3. Upload or attach files that contain software or other material protected by intellectual property laws (or by rights of privacy and publicity) unless the user owns or controls the rights thereto or has received all consents therefore as may be required by law

4. Upload or attach files that contain viruses, corrupted files or any other similar software or programs that may damage the operations of another’s computer

5. Delete any author attributions, legal notices or proprietary designations or labels in any files that are uploaded.

6. Falsify the origin or source of software or other material contained in a file that is uploaded

User's Material

You are prohibited from posting or transmitting any defamatory, libelous, obscene, pornographic, profane, threatening, unlawful or any material that could constitute or encourage unlawful conduct, it would be considered as a criminal offence.

BERRIKA takes no liability or responsibility arising from the contents of any communications containing any defamatory, erroneous, inaccurate, libelous, obscene or profane material. BERRIKA may change, edit, or remove any user material or conversations that are illegal, indecent, obscene or offensive, or that violates BERRIKA policies in any way.

BERRIKA will fully cooperate with any Indian law enforcement authorities or Indian court order requesting or directing BERRIKA to disclose the identity of anyone posting such materials.

Transmitted Material

Internet transmissions are never completely private or secure. You understand that any message or information you send to this site may be read or intercepted by others unless there is a special notice that a particular message (for example, credit/debit card information) is encrypted (sent in code). Sending a message to BERRIKA does not cause BERRIKA or Anusaya Windfall to have any special responsibilities towards you.

The copyright of this website belongs to BERRIKA and Anusaya Windfall. Accordingly these two reserves all the rights. Copying a part or any of the contents of this website without the permission of BERRIKA or Anusaya Windfall is prohibited except if such copying/printing is necessary for the purposes of availing the paid services provided.

Disclaimer

The material on this site may include technical inaccuracies or typographical errors. BERRIKA may make changes or improvements at any time.

BERRIKA does not warrant that the functions contained on this site will be uninterrupted or error-free, but will ensure that the defects shall be corrected as soon as notified. We will also ensure that the servers that make the site available are free of viruses or other harmful components and shall endeavor to ensure your fullest security.

BERRIKA will not be liable to you or to any other person for any direct, indirect, incidental, punitive or consequential loss, damage, cost or expense of any kind whatsoever and howsoever caused from out of your usage of this Site. In no event shall BERRIKA be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, your access to, display of or use of this website or with the delay or inability to access, display or use this website (including, but not limited to, your reliance upon opinions appearing on this web site; any computer viruses, information, software, linked sites, products, and services obtained through this website; or otherwise arising out of the access to, display of or use of this website) whether based on a theory of negligence, contract, tort, strict liability, or otherwise, and even if BERRIKA has been advised of the possibility of such damages.

Not withstanding anything else to the contrary contained elsewhere herein or otherwise at law, BERRIKA’s liability (whether by way of indemnification to you or otherwise) shall be restricted to a maximum sum of INR 1000/- (Indian Rupees One Thousand only).

Terms and Conditions of Use

BERRIKA may add to, change or remove any part of these Terms and Conditions of Use at any time, without notice. Any changes to these Terms and Conditions of Use and any terms posted on the website will be applicable as soon as they are posted. By continuing to use the website after any changes are posted shall indicate that you accept those changes.

BERRIKA may add, change, discontinue, remove or suspend any other content posted on this Site, temporarily or permanently, at any time, without notice and without liability.

BERRIKA reserves the right to undertake all the necessary steps to ensure that the security, safety and integrity of BERRIKA’s system remain well-protected.

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